Refund policy
REFUND & RETURNS POLICY
30-Day Return Window We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at laurence@lumendrip.com before sending anything back. Do not ship items without first receiving return instructions from us — items returned without prior authorization will not be accepted.
Once your return is approved, we will provide you with the return shipping address and instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Print-on-Demand Items (Apparel & Custom Products) Items produced on demand (including custom-printed apparel) are non-returnable unless they arrive defective or damaged. In that case, contact us within 7 days of delivery with a photo of the issue and we will arrange a replacement or full refund at no cost to you.
Damages & Incorrect Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at laurence@lumendrip.com so we can resolve the issue promptly.
Non-Returnable Items The following cannot be returned:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Personal care or hygiene goods (once opened)
- Hazardous materials
Exchanges We do not process direct exchanges. To get a different item, return the original (once approved) and place a new order.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the credit. If 15 business days have passed since approval and you haven't received your refund, contact us at laurence@lumendrip.com.